Scout core engine · provider-neutral
The model speaks.
The engine decides.
Scout's negotiation intelligence uses market truth, real competitor quotes, vendor history, and conversational climate before the voice agent says a word.
01 · situation board
A $2,050 moving quote
- Fair market value
- area benchmark
- Negotiation goal
- customer ideal
- Hard ceiling
- never accept automatically
- Counter round
- balanced posture
Verified leverage
Evidence: Northline Moving
02 · best next action
mention verified competitor
A real comparable quote is available and this vendor has historically moved after a second counteroffer.
Voice agent may say
“We have a verified comparable quote around $1,900. Is there any flexibility if we bring this back for client confirmation today?”
HIGH
Vendor intelligence
Historical average concession: 12%. Usually responds around counter round 2.
PSYCHOLOGY LAYER
Conversation climate
A polite, specific counteroffer is appropriate. Friendliness signal: 50%.
MEMORY LAYER
Learning loop
Final price, tactics, transcript signals, and outcomes become a vendor profile and market benchmark for the next call.
Non-negotiable guardrails
- ×Use only verified leverage supplied by Scout.
- ×Never claim a false competing bid, availability, or deadline.
- ×Never pay, sign, reserve, or make a binding commitment.